Shipping & Delivery

At NEPEST, we aim to get your high-performance gear to you as smoothly and efficiently as possible. All orders are processed and dispatched within 1–2 business days. Please review our shipping and tax policies below based on the type of product you are purchasing.

Wheelsets Shipping

All Nepest carbon wheelsets automatically qualify for Free Shipping worldwide.


Shipping Method

Destination

Shipping Cost

Taxes & Duties
Standard Delivery
Tax-Free Regions: EU (exc. Malta/Switzerland), UK, Australia, USA
Free
Included (DDP). You pay exactly what you see at checkout.
UPS / FedEx / DHL
Other Regions: Countries outside our DDP network
Free
Not Included. Recipient is responsible for local import duties upon arrival.

Accessories & Apparel

For smaller items, shipping rates are calculated based on your total order value.


Shipping Method

Order Value

Estimated Timeframe

Shipping Cost
Standard Delivery
≥ $60
10-20 business days
FREE
< $60
10-20 business days
$10
UPS / FedEx / DHL
Any Value
7-14 business days
Contact Us for a Quote

Important Notes:

Custom Express Shipping for Accessories

If you require your accessories or apparel urgently via couriers such as UPS/FedEx/DHL, the shipping cost will vary based on the destination and package weight. Please contact our support team at intl@nepestsports.com before placing your order, and we will provide a personalized express shipping quote.

Customs, Duties & Taxes

For wheelset orders shipped to regions outside our DDP (Delivered Duty Paid) network, your package will be shipped via international express. Please note that your local customs authority may charge import duties and taxes, which must be paid by the recipient to release the package. Nepest cannot pre-calculate or cover these fees.

Order Modifications & Delivery

Once a package has left our facility, we are unable to intercept it or change the delivery address. We do not ship to PO Boxes or APO/FPO addresses. If a package is returned due to unpaid customs fees or an incorrect address, the customer will be responsible for any re-shipping costs.

FAQ

  • To get your gear to you as quickly as possible, most orders are dispatched from our local US or EU warehouses. Depending on stock availability, some items may ship directly from our global manufacturing hub in Asia.

  • Please email us at intl@nepestsports.com immediately. If your order is still within our 1–2 business day processing window and hasn't left our facility, we will gladly update the address. Once the package has been handed over to the courier, we are unable to make any modifications.

  • You will receive an email confirmation with tracking number(s) and estimated delivery date(s). Please allow 24–48 hours for the tracking information to update in the courier's system.

  • To ensure the fastest possible delivery, orders containing multiple items may be split and fulfilled from different warehouses. You should receive separate tracking numbers for each package. If you are missing a tracking number, please contact our support team.

  • We meticulously pack our wheelsets to withstand international transit. However, if your package arrives with visible damage, please take clear photos of the outer box and the product immediately. Contact Nepest support team within 3 business days of delivery, and we will quickly make it right.