Frequently Asked Questions
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Most in-stock orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you'll receive a confirmation email with tracking information.
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Yes. NEPEST offers free standard shipping on eligible orders to most regions. Shipping options and estimated delivery times will be displayed during checkout.
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Customs duties and import taxes depend on your destination country and shipping method. Any applicable charges will be shown during checkout or handled according to your selected shipping option.
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All NEPEST carbon wheelsets are backed by a 3-year warranty against manufacturing defects. We also offer long-term technical support and a Crash Replacement Program for accidental damage.
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Yes. Eligible products may be returned within 30 days of delivery, provided they are unused and in their original condition. Please contact our support team before returning any item.
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If you're unsure about compatibility, freehub selection, or wheel configuration, our technical support team is happy to help before you place your order. Contact us with your bike model and groupset, and we'll recommend the best setup.