Returns & Refunds

This policy applies exclusively to purchases made directly through our official website (nepestsports.com). For items bought via other channels or platforms, please refer to the return policies of your original place of purchase.

Shipping Damage & Shortages

  • Claim Window: Issues must be reported within 3 business days of carrier delivery.
  • Requirements: Customers must provide comprehensive photos of the outer packaging, damaged components, or official shortage documentation from the courier.
  • Resolution: Upon verification, Nepest will fully cover all associated shipping costs to arrange a priority replacement or issue a full refund.

Standard Returns & "Try & Love" Program

To be eligible for any return, items must be in their original packaging (including boxes and protective materials) and accompanied by all original tags, user manuals, documentation, and accessories. Nepest reserves the ultimate right to reject returns that do not comply with these strict criteria.

1. Carbon Wheelsets & Components

  • Standard Return (Unused): Returns for unridden hardware must be initiated within 14 days of delivery. Items must be in absolute mint condition, free of tool marks, and 100% resalable. Return shipping costs are covered by the customer.
  • "Try & Love" 50km Test Program:
To give you ultimate peace of mind, you may test-ride your Nepest wheelset for up to 50 kilometers under clear road conditions. If you choose to return them within 14 days of delivery, the following terms apply:
  • Rims must be free of structural impacts, cosmetic scratches, brake-track discoloration, or visible spoke damage.
  • All promotional items and free accessories must be returned intact.
  • If the pre-installed rim tape is torn or the tubeless valves are utilized/stained, Nepest will deduct a baseline hardware fee from your final refund ($10 USD per rim tape; $15 USD per valve stem).
  • Limitation: This trial service is strictly limited to one return per customer, per wheelset model, per calendar year. All return shipping fees are the sole responsibility of the customer.

2. Technical Apparel, Gloves & Gear

  • Timeframe: Within 30 days from the date of delivery.
  • Conditions: Items must be completely new, unworn, and unwashed, with all original tags attached. Products displaying odors (perfume, cologne, cigarette smoke, or sweat) or alterations will be rejected.
  • Return Fees: The customer is responsible for all return shipping costs.

3. Refused Deliveries & Unpaid Customs Duties

Nepest prices generally cover international freight and standard import duties. In the event that a customer refuses to clear local customs or rejects a delivery due to regional tax variations, the customer will be held fully liable for all original shipping costs, return freight charges, and any localized customs penalties incurred. These fees will be deducted directly from the final refund.

How to Initiate a Return & Refund Timeline

  1. Submit Request: Email intl@nepestsports.com with your original proof of purchase (invoice/receipt) and detailed photos indicating the condition of the items. Do not ship items back without prior authorization; unauthorized returns will be rejected.
  2. Warehouse Inspection: Once received, our logistics hub will inspect the goods within 3 to 5 business days.
  3. Refund Process: Upon approval, refunds will be automatically applied to your original payment method within 7 to 10 business days.

FAQ

Can I return my wheelset if I just don't like how it rides after a test session?

Yes. Under our "Try & Love" 50km Program, you can test-ride the wheels for up to 50km. If you are not satisfied, you can return them within 14 days of delivery, provided they have no structural or cosmetic wear and remain in fully resalable condition. Return shipping costs are borne by the rider.

I bought my Nepest apparel or wheels from a local bike shop. Can I return them here?

A: No. Our online policy only covers orders placed directly through nepestsports.com. For offline purchases, please contact the specific dealer or bike shop where you made the transaction to follow their store policy.

Can I exchange my jersey for a different size or color if it doesn't fit?

To ensure you get the correct fit as fast as possible, we follow a standard return-and-reorder process. Simply return your unworn, tagged apparel within 30 days for a refund, and place a brand new order online for your desired size or variation.

FAQ

  • Yes. Under our "Try & Love" 50km Program, you can test-ride the wheels for up to 50km. If you are not satisfied, you can return them within 14 days of delivery, provided they have no structural or cosmetic wear and remain in fully resalable condition. Return shipping costs are borne by the rider.

  • A: No. Our online policy only covers orders placed directly through nepestsports.com. For offline purchases, please contact the specific dealer or bike shop where you made the transaction to follow their store policy.

  • To ensure you get the correct fit as fast as possible, we follow a standard return-and-reorder process. Simply return your unworn, tagged apparel within 30 days for a refund, and place a brand new order online for your desired size or variation.