NEPEST accepts multiple secure payment methods for your convenience. We currently accept: Visa Mastercard American Express Debit cards with Visa or Mastercard logo PayPal All payments are securely processed through trusted payment providers to ensure your transaction safety.

All prices displayed on the NEPEST website are listed in US Dollars (USD). Payments are processed in USD. If your payment card uses another currency, your bank or card provider may apply currency conversion fees or exchange rate adjustments.

Yes. NEPEST uses secure payment processing systems to protect your personal and payment information. Your payment details are encrypted and securely handled by trusted payment providers. NEPEST does not store your complete credit card information.

Yes. During checkout, you can enter a shipping address that is different from your billing address. After entering your billing information, select the option to use a different shipping address and provide the recipient’s details. Please ensure all shipping information is accurate before completing your order.

If your order has not entered the shipping process, we may be able to assist with changes or cancellation. Please contact NEPEST customer support as soon as possible and provide: Order number Requested changes Once your order has been shipped, modifications or cancellations cannot be guaranteed.

A payment may be declined due to: Incorrect payment information Insufficient funds Bank security restrictions International transaction limitations If your payment fails: Confirm your payment details. Try another payment method. Contact your bank if the issue continues. You can also contact NEPEST support for further assistance.

Yes. You can apply a valid discount code during checkout. To use a discount code: Add products to your cart. Proceed to checkout. Enter your discount code in the discount code field. Click "Apply". Please note that some promotions may have specific terms and exclusions.

Yes. After your payment is successfully completed, you will receive an order confirmation email containing: Order number Purchased products Order details Payment confirmation If you do not receive the confirmation email, please check your spam folder or contact NEPEST customer support.

NEPEST ships orders from our available fulfillment locations based on product availability and your delivery destination. Depending on stock availability, orders may be shipped from: United States warehouse European warehouse China warehouse The shipping origin does not affect product quality or warranty support. All NEPEST products go through the same quality standards before shipment.

NEPEST works with trusted international carriers, including: DHL UPS FedEx Other reliable logistics partners depending on the destination Estimated delivery times under normal conditions: Asia, United States, Canada: 5–10 business days Europe, United Kingdom, Australia, New Zealand: 10–16 business days Delivery times may vary depending on: Customs clearance Local delivery conditions Holidays Weather or unexpected delays

Once your order has been shipped, you will receive a shipping confirmation email containing: Tracking number Carrier information Tracking link Estimated delivery information You can also track your order through your NEPEST account if available. If you have not received tracking information after shipment confirmation, please contact our customer support team.

Orders are usually processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking details. Please note that processing time may vary for: Pre-order products Custom configurations Out-of-stock items

Your order may arrive in multiple shipments due to: Different warehouse locations Product availability Separate shipping arrangements If your order is shipped separately, you will receive multiple tracking numbers. If you have received only part of your order and cannot find additional tracking information, please contact NEPEST customer support.

Customs duties and import taxes depend on your destination country and local regulations. Any applicable taxes or fees will be handled according to the shipping method and destination requirements. Please check your local import regulations before placing an order.

If your order has not been shipped, we may be able to help update your shipping address. Please contact NEPEST customer support as soon as possible with: Order number Correct shipping address Once an order has been shipped, the shipping address cannot always be changed.

If your package is delayed, please first check the tracking information for the latest delivery updates. If the tracking status has not changed for an extended period or your package appears to be lost, please contact NEPEST customer support. Our team will work with the shipping carrier to investigate and provide assistance.

NEPEST accepts returns within 30 days of delivery for eligible products. To qualify for a return: The product must be unused and in original condition. Original packaging, accessories, and included items must be intact. Proof of purchase is required. To request a return or exchange, please contact NEPEST customer support before sending the product back. For complete details, please review our Returns & Refunds Policy.

NEPEST provides warranty coverage for manufacturing defects to ensure long-term product support. Warranty period: Carbon rims & wheelsets: 3 years from the date of purchase Components and accessories: 1 year from the date of purchase Warranty coverage applies to manufacturing defects under normal use. Please note that clearance items and special offer products may have different warranty conditions.

If your product experiences a quality-related issue during the warranty period, please contact NEPEST customer support. Please provide: Order number Product information Photos or videos showing the issue Description of the problem Our technical team will evaluate the situation and provide an appropriate solution, including: Repair service Replacement parts Product replacement For accidental damage caused by crashes, NEPEST also provides a Crash Replacement Program: 20% discount within 1 year of purchase 10% discount after 1 year of purchase

Yes. Each NEPEST wheelset includes a spare parts kit containing essential items such as: Spare spokes Valve stems Rim tape Other necessary accessories Additional replacement parts, including compatible components and accessories, are available through NEPEST.

Warranty coverage applies to manufacturing defects and product quality issues. Warranty does not cover damage caused by: Accidents or crashes Improper installation or maintenance Misuse beyond recommended riding conditions Unauthorized modifications Normal wear and tear If your wheelset is damaged in an accident, our Crash Replacement Program may provide additional support.

To submit a warranty claim, please contact NEPEST customer support and provide: Order number Purchase date Product model Description of the issue Photos or videos of the product condition Our support team will review your request and guide you through the next steps.

Return shipping responsibility depends on the reason for the return. For confirmed manufacturing defects, NEPEST will provide appropriate support. For returns due to personal preference or incorrect selection, shipping costs may be the customer’s responsibility. Please contact NEPEST support before returning any product.

Customized products or special-order configurations may have different return conditions. Please contact NEPEST customer support before placing your order if you have questions about a specific configuration.

Most NEPEST road and gravel wheelsets are designed for modern disc brake bikes with: Front axle: 12×100mm thru axle Rear axle: 12×142mm thru axle Brake system: Center Lock or compatible disc brake rotor systems Before ordering, please confirm: Bike frame compatibility Axle standard Brake interface Wheel size Tire clearance If you are unsure whether a NEPEST wheelset fits your bike, please contact our support team with your bike model and groupset information. We will help confirm compatibility before purchase.

NEPEST wheelsets are available with multiple freehub options: Shimano HG: Shimano 11/12-speed road groupsets Shimano Microspline: Shimano 12-speed MTB groupsets SRAM XDR: SRAM 12-speed road groupsets Campagnolo N3W: Compatible selected models To select the correct freehub, please confirm: Groupset brand Number of speeds Cassette model If you are unsure, send us your bike model or drivetrain information and our team will recommend the correct option.

Yes. All NEPEST carbon wheelsets are designed to support tubeless setups and are compatible with both: Tubeless tires Traditional clincher tires Most wheelsets include: Tubeless rim tape Tubeless valves Tubeless setup can provide: Lower rolling resistance Improved comfort Better puncture protection Increased grip on rough surfaces

Yes. NEPEST wheelsets have passed UCI certification requirements and are suitable for use in UCI-sanctioned cycling events. Our wheelsets are designed and tested to meet professional cycling performance and safety standards.

Yes. NEPEST ceramic bearing hubs are manufactured with high-precision components to ensure smooth rotation, reduced friction, and long-term reliability. With proper maintenance, ceramic bearings can provide: Smooth performance Reduced rolling resistance Excellent durability Regular cleaning and proper lubrication help maximize bearing lifespan.

Tire compatibility depends on the specific wheel model and rim width. General recommendations: Road wheelsets: suitable for modern road tires, typically 25C–32C Gravel wheelsets: designed for wider gravel tires and mixed-terrain setups Before installation, always confirm: Internal rim width Tire manufacturer recommendations Frame and fork clearance For detailed tire compatibility, please refer to the specifications on each product page.

Recommended tire pressure depends on several factors: Rim width Tire size Tire construction Rider weight Riding conditions Road surface For the best riding experience, please refer to the recommended tire pressure range provided on the product page or tire manufacturer guidelines. Avoid exceeding the maximum tire pressure rating of either the tire or wheel.

The recommended weight limit depends on the specific wheel model and configuration. Factors include: Rim design Spoke configuration Riding style Tire setup Please check the technical specifications of your selected wheelset before purchase. If you have specific requirements, such as heavier rider weight or endurance riding, contact our support team for recommendations.

Yes. NEPEST wheelsets are designed for both performance riding and everyday use when used within their recommended conditions. Different models are optimized for different riding styles: NOVA: Road racing and high-speed performance RELI: Daily training and endurance riding MAUI 2 CarbonTrue: Lightweight climbing and responsive handling VELO: Gravel racing and adventure riding

Proper maintenance helps extend the lifespan and performance of your NEPEST wheels. Recommended maintenance: Clean wheels regularly with mild soap and water Check tire pressure before riding Inspect spokes and hubs periodically Avoid harsh chemicals or high-pressure cleaning directly on bearings Inspect wheels after crashes or major impacts

If a spoke breaks, stop riding and inspect the wheel before continuing. Please contact NEPEST support and provide: Order number Wheel model Photos of the damaged area Our team will help determine the appropriate solution, including replacement spokes or repair guidance. NEPEST provides spare spokes and replacement components for long-term service support.

Yes, if you have the necessary bicycle maintenance experience and tools. Basic installation includes: Installing cassette Mounting brake rotors Installing tires Setting up tubeless system if applicable For first-time carbon wheel users, we recommend having the installation checked by a professional bicycle mechanic to ensure proper setup and safety.

The best wheelset depends on your riding style: Road racing / high speed—NOVA Climbing / Sprint Performanc—MAUI 2 Daily training / endurance——RELI Gravel racing / adventure——VELO If you are unsure, contact NEPEST support with your bike model, riding style, terrain and goals, and we will recommend the most suitable option.

Yes. NEPEST offers custom wheelset solutions for riders who require specific configurations beyond our standard products. Customization options may include: Rim depth Rim width Rim finish Spoke count Spoke type Hub selection Custom spoke configuration If your desired configuration is not available through our online products, please contact NEPEST with your requirements. Our technical team will evaluate the feasibility and provide a suitable solution.

Yes. NEPEST can support custom spoke configurations for selected wheel builds. Customization options may include: Different spoke counts Specific spoke patterns Custom spoke hole angles (depending on rim design) Please contact our support team with your requirements. Our engineers will review the design compatibility before confirming the order.

Yes, NEPEST can build wheels using customer-supplied hubs in selected cases. Before sending your hubs, please contact our team and provide: Hub model Hub specifications Photos or technical drawings Required wheel configuration Our engineering team will confirm compatibility and provide instructions for shipping, payment, and the custom build process.

Yes. NEPEST provides replacement components for wheel maintenance and repairs. To ensure the correct parts, please provide: Wheel model Spoke type Spoke length Wheel configuration Nipple type Our team will confirm availability and help you select the correct replacement parts.

Custom wheel build times may vary depending on: Component availability Custom specifications Production schedule Quality inspection requirements After confirming your custom requirements, NEPEST will provide an estimated production and delivery timeline.

Yes. Custom wheelsets receive the same quality standards and warranty support as standard NEPEST products. Warranty coverage applies to manufacturing defects and product quality issues. Please note that warranty coverage does not apply to damage caused by: Improper installation Misuse Accidents or crashes Unauthorized modifications

Yes. NEPEST can offer selected customization options for wheel appearance, depending on the model. Possible options may include: Carbon finish Decal style Rim appearance Please contact our team with your preferred design, and we will confirm available options.

To request a custom wheel quotation, please provide: Desired wheel model or specifications Rim depth and width Hub preference Spoke requirements Intended riding style Bike compatibility information Our team will review your requirements and provide a recommended configuration and quotation.

NEPEST customer support is available during regular business hours on working days. Our support team is normally unavailable during weekends and public holidays. For urgent matters, please include "Urgent" in your email subject line, and we will review your request as soon as possible. Response times may vary depending on inquiry volume, holidays, and time zone differences.

You can contact NEPEST customer support through: Email Website contact form Online chat When contacting us, please include relevant information such as: Order number (if applicable) Product model Bike information Photos or videos (for technical issues) Providing detailed information helps our team respond faster and provide accurate assistance.

Our team typically responds within 1–2 business days. Response times may be longer during: Holidays Product launches Promotional periods High inquiry volumes We appreciate your patience and will respond as soon as possible.

Yes. Our technical support team can help recommend the most suitable wheelset based on: Bike model Riding style Terrain Rider weight Performance goals Budget If you are unsure which wheelset to choose, please contact us before ordering.

To help us solve your issue efficiently, please provide: Order number Product name or wheel model Purchase date Description of the issue Photos or videos if applicable For compatibility questions, please also provide: Bike model Groupset model Cassette type Axle specifications

Yes. NEPEST provides long-term technical support for customers after purchase. Our support team can assist with: Installation questions Wheel compatibility Maintenance guidance Spare parts Warranty requests Product troubleshooting We are committed to supporting riders throughout the lifetime of their NEPEST products.