Returns & Refunds

Simple Returns. Clear Process.

We want you to feel confident with your purchase. If your wheelset does not meet your expectations, we provide a simple return process for online orders.

This policy applies only to wheelsets purchased directly from nepestsports.com.
We do not accept returns for products purchased through dealers or third-party sellers.

Order Cancellation
If your order has not been shipped, please contact us as soon as possible to request cancellation. Once your order has been shipped, please follow the return policy below.

Return Policy
Returns can be requested within 14 days after delivery.
Eligible for Return
Not Eligible for Return
Unused product in original condition
Product has been used beyond normal inspection
Original packaging, accessories, manuals, and warranty documents included
Product has scratches, damage, or missing parts
Return request is submitted within 14 days after delivery
Return request submitted after the return period

For returns due to personal reasons, return shipping costs are covered by the customer.
If the return is caused by a product issue or a mistake from Nepest, return shipping costs will be covered by Nepest.

To request a return, please contact us at:
Please provide your order number and a comprehensive explanation for the return. Our team will provide guidance through the process.
Please wait for Nepest's confirmation before sending the product back. Returns sent without approval may not be accepted.

FAQ

  • We currently do not offer direct exchanges.If you would like a different wheelset, please return your original order and place a new order.

  • No.

    This return policy only applies to orders purchased directly from nepestsports.com.Please contact your original seller for dealer purchases.

  • For personal reasons, such as changing your mind or choosing the wrong product, return shipping costs are covered by the customer. If the return is caused by a product issue or an error from Nepest, we will cover the return shipping costs.

  • If your wheelset is damaged during shipping, please contact us within 3 business days with photos or videos of the package and product. Our team will help provide a solution.