Privacy Policy
Thanks for choosing Nepest. We value your privacy and want you to clearly understand what information we collect, why we collect it, and what rights you have. This policy explains everything in plain language.
1. Who is Responsible for Your Data?
Nepest (www.nepestsports.com) is the data controller responsible for your personal information.
If you have questions about this privacy policy, contact us at:
Email: intl@nepestsports.com
2. What Information Do We Collect?
When you visit our website or make a purchase, we collect the following types of information:
| Category | What's Included | How We Get It |
|---|---|---|
| Information you provide | Name, shipping/billing address, email, phone number, payment details | You enter this when placing an order or contacting support |
| Automatically collected | Browser type, IP address, time zone, pages viewed, search terms, site interactions | Collected automatically via cookies and similar technologies when you visit |
3. How Do We Use Your Information?
We do not store your full credit or debit card details. Payment processing is handled by secure payment providers — we only receive confirmation of whether the payment was successful.
We collect information for one reason only — to serve you better. Here's how:
| Purpose | Details | Legal Basis |
|---|---|---|
| Fulfilling your order | Processing payments, arranging shipping, sending order confirmations and delivery updates | Performance of contract |
| Improving your experience | Analyzing how the website is used, optimizing product display and shopping flow, troubleshooting technical issues | Legitimate interest |
| Fraud prevention | Screening orders for potential risk or fraud | Legitimate interest / legal obligation |
| Customer support | Responding to your questions, inquiries, and after-sales requests | Performance of contract / legitimate interest |
| Marketing communications | Sending news about new products and special offers — only if you've subscribed. You can unsubscribe at any time. | Your consent |
| Personalized advertising | Showing you products you might be interested in on other websites, based on your browsing and purchase history | Your consent / legitimate interest |
4. Who Do We Share Your Information With?
We do not sell your personal information. We only share data with third parties in the following situations:
| Type of Recipient | Examples | Why |
|---|---|---|
| E-commerce platform | Shopify | Powers our online store |
| Payment providers | PayPal,Stripe, etc. | Process your payments securely |
| Shipping carriers | DHL, FedEx, etc. | Deliver your orders |
| Email service providers | Klaviyo, etc. | Send order notifications and marketing emails (if subscribed) |
| Analytics tools | Google Analytics | Help us understand how people use the site |
| Advertising platforms | Facebook, Google, Bing | Show personalized ads to people who might be interested in our products |
5. How Long Do We Keep Your Information?
When data is no longer needed, we securely delete or anonymize it.
All service providers are bound by data processing agreements and can only handle data as we instruct.
When required by law: We may disclose information to comply with applicable laws, court orders, subpoenas, or lawful government requests, or to protect our rights, user safety, or investigate fraud.
| Type of Data | Retention Period | Reason |
|---|---|---|
| Order & transaction data | 5 years | Tax and accounting legal requirements |
| Account data | Until you delete your account or request erasure | Subject to legal obligations |
| Marketing subscriptions | Until you unsubscribe | You can opt out at any time |
| Website usage data | ~2 years | Analytics and security purposes |
6. What Are Your Rights?
Depending on where you live, you may have the following rights regarding your personal data:
| Right | What It Means |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Rectification | Ask us to correct inaccurate or incomplete information |
| Erasure | Request deletion of your personal data (subject to legal exceptions — "right to be forgotten") |
| Restriction | Request we limit processing in certain circumstances |
| Objection | Object to processing based on legitimate interests, or to direct marketing |
| Data portability | Receive your data in a structured, machine-readable format and transfer it to another provider |
| Withdraw consent | Withdraw consent you previously gave at any time (doesn't affect processing before withdrawal) |
To exercise these rights, email us at intl@nepestsports.com. We will respond within 30 days.
If you're not satisfied with our response, you also have the right to lodge a complaint with your local data protection authority.
7. Cookies
Cookies are small text files stored on your browser when you visit a website. They remember your preferences and actions so you don't have to re-enter information each time you visit.
Types of Cookies We Use
| Type | Purpose | Required? |
|---|---|---|
| Essential cookies | Shopping cart, checkout, login, and other basic functions | ✅ Yes — cannot be turned off |
| Analytics cookies | Track website traffic and usage to help us improve | ❌ Optional |
| Advertising cookies | Show you products you might be interested in on other websites | ❌ Optional |
| Social media cookies | Let you share products to social media platforms | ❌ Optional |
You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect some website functionality.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. That said, no method of internet transmission or electronic storage is 100% secure.
If a data breach occurs, we will notify you and the relevant authorities as required by law.
9. International Data Transfers
Our website is hosted on Shopify. Your data may be transferred to and processed in countries outside of Europe (such as the United States and Canada) for storage and further processing. We ensure appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
10. Children's Privacy
Our website is intended for users aged 16 and older. We do not knowingly collect personal information from children under 16. If you're a parent or guardian and believe your child has provided us with personal information, please contact us and we'll delete it.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the updated policy on this page with a new effective date. For material changes, we'll provide prominent notice on our website and, where appropriate, notify you by email.
Your continued use of our website after changes are posted means you accept the updated policy.
12. Contact Us
If you have questions, concerns, or requests about this privacy policy or your data, please contact us:
Email: intl@nepestsports.com
Last updated: August 2026